Customer’s safety and security versus cheap fares – the pros and cons of Uber’s London license
For many students in London, it is likely that Uber has been a lifeline on a number of occasions, whether it’s the 3am trip home from a club or simply that you don’t have to remember to keep any money back for the taxi ride home. Yes! More shots. Uber is fast, convenient and also very cheap and that appeals not only to students but all of those that travel in and out of London. So, are the comments made by TFL valid, and should Uber’s license have been renewed?
There is no doubt that Uber is an innovative company, moving and developing with the times in an attempt to meet growing customer demands. Sadiq Khan said in a statement in the Guardian “I want London to continue to be at the forefront of these but companies must play by the rule.”
The basis of the argument for not renewing the license appears to fall down to the ‘safety and security of its customers’. However, this may not be the only factor that has contributed in favour of not renewing the license. Black taxi services have undoubtedly suffered as a result of Uber’s ride in popularity across the city and some might even say taking their business.
I believe the black taxi to be a symbol of London, it’s part of its rich culture.
I support black taxi services and would personally favour a black taxi over an Uber. The staggering prices of black taxis, however, are unappealing and certainly put customers off. Therefore, something needs to be done in both companies in order to be more fair and equal. As it stands, in terms of personal safety, I think the black taxi is most favourable hands down but in this day and age it’s hard to compete pricewise.
Like it or lump it, the reality is Uber will be here to stay for the foreseeable future, because it is the future. Yes, I support the argument that it needs to make changes in order to meet with safety regulations. Whilst it does not have those measures in place its service should be stopped. However, the private hire industry is rife with competition and customers want more for less.